AI chat agent - customer communication with artificial intelligence.
GDPR-compliant, effective and quickly ready for use.
- Your info. Your AI chat agent.
- Conversational AI interaction
- Scalability & flexibility
- Customer loyalty & efficiency
- Saves resources, reduces costs, relieves your team
Using AI in an understandable way, using it sensibly, creating real relief – I bring AI power to your company: structured, efficient and to the point.
👉 Your next step: arrange a video call with me – I look forward to talking to you.
Chris Wagner
AI Solution Architect
The advantages of AI-supported chat agents
🧠 Your AI chat agent thinks for you. For you. For your customers. For your team.
This page in German
24/7 availability
AI chat agents are available around the clock to process inquiries efficiently and solve problems immediately - for better accessibility and higher customer satisfaction.
Cost savings
The targeted use of AI chat agents noticeably reduces operating costs as recurring tasks are automated and teams are relieved.
Scalability
AI chat agents process many requests simultaneously - without additional personnel costs. This keeps your company efficient and ready for growth at all times.
Content-based interactions
By connecting to your own knowledge database (RAG), AI chat agents provide well-founded and consistent answers - always tailored to your content, processes and corporate language. This keeps the user experience uniform and of high quality without having to rely on rigid standard answers.
Fast, precise answers
AI chat agents provide precise answers from your own knowledge base (RAG) in real time - fast, well-founded and available around the clock. This significantly reduces the waiting time for users without having to resort to standardized or general answers.
GDPR compliant
AI chat agents access your specially created knowledge database (RAG) in real time and provide precise answers - based on verified information, not personal data. Communication remains transparent and fully GDPR-compliant - without storing personal data or dynamic user tracking.
Individual knowledge database (RAG) as the basis for your AI chat agent
Every AI chat agent that we develop is based on a knowledge database built specifically for your company.
We use Retrieval Augmented Generation (RAG) technology – a modern method that specifically integrates external data sources to improve the chat agent’s responses.
Instead of just accessing general training or standard answers, your AI chat agent uses your own information, documents and processes as a knowledge base.
The result: more precise, more relevant and more trustworthy answers – tailored precisely to your requirements and corporate language.
This clearly sets your agent apart from „off-the-shelf“ chatbots:
Individual. Reliable. Based on your own knowledge.
AI chat agent - with your own knowledge base.
Clearly defined, individually applicable.
Our AI chat agents answer questions based on your own content – around the clock, precisely and reliably. The basis is a customized knowledge database (RAG = Retrieval Augmented Generation), fed by the information you provide us with. This creates an agent that really knows your company – without relying on public web knowledge.
The agent runs on our servers in compliance with GDPR. User questions are answered via your own LLM and Vector database accounts. The data sovereignty remains with you. We are happy to support you with the selection and setup.
⚙️ Technical framework
🧠 Knowledge database (vector database)
- Maximum processing volume: Up to 1 GB of data provided for structuring and integration into the vector database.
- Formats: PDF, Word, TXT, Markdown (others on request)
- Number of files: up to 100 documents
- Guideline file size: up to 10 MB or 5,000 words per file
🚦 Capacity & Performance
- Maximum simultaneous chat sessions: 20 in parallel
- Integrated rate limit: 20 requests / 60 s per IP address (standard)
- Monthly request volume (included): up to 10,000 chat requests
🤖 Scope of services of the AI chat agent
- Answer user questions based on your own knowledge base
- Comprehensible, context-related answers
- Multilingual (e.g. German and English)
Price per month: € 199 plus statutory VAT.
🔄 Setup
- Setting up the AI chat agent
- Prompt engineering: Developing the optimal prompt for your use cases
- Preparation and integration of your content into the database
- Providing the embed code for your website
- First test run: Validation of the functionality with your test requests
One-time setup fee: € 1,490 plus statutory VAT.
♻️ Data maintenance & updates
Changes & additions as required (e.g. new documents, structural adjustments).
Billing at the current hourly rate – please enquire in each case.
➕ Extension if required
Every company has individual requirements. We will be happy to check together which additional functions make technical and economic sense for you – for example:
- API connections
- Visual content
- Internal login concepts
- Management of large request quotas (more than 10,000 chat requests per month)
- Queue mode for peak loads: Requests are buffered and processed sequentially
- Scaling & monitoring: horizontal scaling, system monitoring on request
- Resources and maintenance: dedicated workers, increased monitoring
- Automated data updates
Billing at the current hourly rate – please enquire in each case.
We will be happy to advise you individually on what is technically sensible and economically feasible.
Together we design your AI solution
More than 30 years of experience
Appointment (Google Meet VideoCall)
with Chris Wagner
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What exactly is an AI chat agent?
An AI chat agent is an intelligent digital assistant that supports your customers, employees or partners around the clock - by providing answers based on your own knowledge database, not on publicly accessible web knowledge.
How does the AI chat agent differ from classic chatbots?
Classic chatbots usually work with fixed answer trees. Our AI chat agents, on the other hand, use a language model (e.g. GPT-4o) in combination with your individual knowledge base (RAG), which enables significantly more precise and flexibly formulated answers.
How is the AI chat agent filled with knowledge?
We work with you to build a vector database with your existing information - e.g. PDF documents, text files, internal guidelines or product information. This content forms the basis for the chat agent's answers.
What data volumes are possible?
The basic offer includes up to 100 files with a maximum total of 1 GB (after editing). Individual files should not exceed 10 MB or 5,000 words. For larger data volumes, we will be happy to prepare an individual offer.
How does the setup work?
After a joint kick-off, you provide us with your content in a suitable form. We structure it for the database, set up the agent and test the functionality together with you. Everything is set up in compliance with the GDPR - optionally with internal or public access control.
Can the chat agent speak several languages?
Yes - the agent understands and responds in several languages, German and English by default.
Where does the chat agent run technically?
The AI chat agent is operated on our server and integrated into your website or web store via a web component (source code). Processing takes place via your own OpenAI and Pinecone accounts - so your data remains with you. We ensure the secure and stable technical operation of the AI chat agent.
How up-to-date are the agent's answers?
The answers are based on the latest status of the imported data. Automatic updates (e.g. for product changes) are not included, but can be implemented as an additional function.
What happens when content changes or new data is added?
Changes can be made at any time - we accept them on an hourly basis. Alternatively, a regular update cycle can be agreed.
Which functions are optional?
The following extensions are available on request:
- Show product images
- Internal access with login
- Automated data update via API
- Real-time availability of goods/services
- Integration of external interfaces
- Processing of large amounts of data
How secure is the AI Chat Agent in terms of data protection (GDPR)?
The AI Chat Agent is operated on a GDPR-compliant server in Germany. No personal data is stored or passed on to third parties. The processing takes place exclusively on the basis of the content provided by you. You also use your own OpenAI and Vector database accounts - full data control remains with you.
Is the AI chat agent also suitable for sensitive industries (e.g. healthcare, law, finance)?
Yes - the separation of public and internal agents (e.g. with login) makes our solution particularly suitable for consulting-intensive, regulated or confidential areas of application. Clean data structuring and clear access rights are crucial here.
What costs are incurred after installation?
The running costs arise from the use of your LLM and Vector database accounts (managed directly by you). Adjustments or data changes are billed at our hourly rate - with no hidden additional costs. Optional functions (e.g. automatic updates) are calculated individually.
Can the chat agent be expanded or customized later?
Yes - our system has a modular structure. Whether new data, language models, user rights or interfaces: The AI chat agent can be flexibly developed further. This means your solution remains future-proof and grows with your requirements.
How quickly is the AI chat agent ready for use?
As a rule, the agent is ready for productive use within 7-14 days - depending on the scope and quality of the content provided.
After a short onboarding process, we can start directly with the technical implementation.
How quickly this actually happens also depends on how well and promptly you provide us with the required content for the knowledge database. The more structured and complete your data is, the smoother the setup will run.
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